whtapis unifies communication channels and data silos into a single customer profile. Our contact center platform has run on telephony, social channels and messaging for years.
In the markets we serve most, one channel kept dominating: WhatsApp. Customers message rather than call. Voice minutes are expensive. Apps go uninstalled. When the WhatsApp Voice API arrived, the last reason to keep a separate telephony stack disappeared for a large class of operations.
So we built it: a contact center with WhatsApp voice and messaging as the primary channel, and classic telephony, VoIP and SMS as options rather than prerequisites.
Placeholder frames — drop real team photographs in, and replace the names and roles.
Onboarding is run by our own multilingual teams.
Banks, insurers and telecoms make up a large share of the install base, so residency, retention, audit and access control are built in. Certificates and the security questionnaire are available under NDA.
One platform covering marketing, sales, help desk, the contact center floor, e-commerce and customer operations — on the same numbers and the same customer record.
See the platform →We hire engineers, onboarding specialists and CX consultants across our markets. Send a note to the contact address with the role you have in mind.
The console our onboarding teams deploy across the USA, Canada, Europe, Africa, Morocco, the Middle East and Asia-Pacific.
The floor view a supervisor keeps open all day. Every channel sits in the same queue model, so WhatsApp traffic is measured exactly like the phone lines.
Deployed as the dedicated WhatsApp-first contact center within the Qalqul Engine ecosystem across North America, Europe, Morocco, MENA, and Africa.
TODO: Drop approved SVG/PNG client marks in /public/images/clients/ (e.g., approved banking, insurance, aviation, telecom & retail references from Qalqul Engine).
Every connection can come from you or from us — and you can mix per country. Switch later without changing platforms.
Most customers mix: their own trunk in one country, our numbers in another.
No pre-sales handover to strangers. The engineers who scope your deployment are the ones who run it with you.
