Three audiences, three views
Interface sketch with illustrative figures. Real captures below.
Interface sketch with illustrative figures. Real captures below.
A supervisor should be able to act without leaving the wallboard: reassign a queue, pull an agent off wrap-up, join a call, take over a thread. Every intervention is logged.
Published, not implied — including how messaging is handled where voice conventions do not translate.
Wallboards exist so a team lead can spot the queue that is slipping and move someone before the SLA breaks.
Placeholder frames — drop your own photographs in. Each caption says what the shot should show.
Queues, agent states, SLA risk and channel mix — with WhatsApp measured exactly like the phone lines.
The floor view a supervisor keeps open all day. Every channel sits in the same queue model, so WhatsApp traffic is measured exactly like the phone lines.
Every connection can come from you or from us — and you can mix per country. Switch later without changing platforms.
Most customers mix: their own trunk in one country, our numbers in another.
We will send the standard wallboard, report and export catalogue so your operations team can check it against what they run today.
