The people behind the thread
Automation handles the routine. Someone handles the rest.
The measure of a messaging deployment is what happens to the message the template did not anticipate.
Placeholder frames — drop your own photographs in.
Template messages and outbound WhatsApp calls, billed by Meta. Inbound calls and replies inside the 24-hour window cost nothing.
An estimate for planning, not a quote. Meta bills per delivered template by category and destination country, and outbound WhatsApp calls per minute in six-second pulses. Inbound calls are free. Excludes the whtapis platform fee and taxes.
Categorised correctly for billing, versioned per market and language, and approved before they are needed.
Sending at scale is solved. What breaks is everything after the reply: no queue, no SLA clock, no occupancy figure, no supervisor who can take over a thread, and no way to turn a conversation into a call.
Messaging here is one channel in a contact center, so the reply arrives somewhere with a person and a service level attached.
Messaging limits and quality rating decide how fast you can scale, so throttling and consent are platform features rather than your problem.
The measure of a messaging deployment is what happens to the message the template did not anticipate.
Placeholder frames — drop your own photographs in.
Segments, template status, delivery throttling and a replies queue with real agents behind it.
Outbound campaigns that end in a conversation, not a delivery report. Replies and call-backs land in a real queue, and opt-outs propagate across every channel.
Certificates and the security questionnaire are available under NDA.
Every connection can come from you or from us — and you can mix per country. Switch later without changing platforms.
Most customers mix: their own trunk in one country, our numbers in another.
Activate an account and a specialist runs the Meta verification and your first templates with you — then switches on WhatsApp Voice on the same number.