WhatsApp-first contact center · US · Canada · EU · Africa
+212 763 764 899Client areaFR
whtapis.WhatsApp Business API
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Product · Call center

A complete call center, with WhatsApp calling at its heart.

Inbound and outbound calls on telephony, VoIP and the new WhatsApp calls — with IVR, queues, dialer, supervision and AI agents in the same screen.

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app.whtapis.com/voice/active
w
Voice — active calllive
On call
02:14
In queue
6
In SLA
94%
MD Michael Doyle Connected · WhatsApp voice live
CB Claire Bertrand Waiting 00:22 · support FR in SLA
HA Hind Alaoui Waiting 00:48 · support AR over SLA
KT Karim Touhami AI agent collecting context AI agent

A live WhatsApp voice call, queued and supervised like any other channel.

AI-powered contact center

The smart contact center, run by AI and people together.

One agent screen connected to telephony, SMS, WhatsApp chat and the new WhatsApp calls. AI answers first and hands the rest to your team with the full story written.

Understands intent In English, French and Arabic, from text or voice.
Talks on voice too AI answers WhatsApp calls, not just chat.
Hands off cleanly Your agent gets a summary, never a cold start.
Learns from every day See what AI resolved and where it needs help.
One agent · every channel live
Telephony
SMS
WhatsApp chat
WhatsApp callsnew
Sophie · support agent Online · 4 channels
WhatsApp call 00:47
Daniel R. · WhatsApp call
Calling from inside the chat thread.
AI identified a premium customer and routed the call to you.
Accept call Transfer
Channels 4 on one screen
First answer AI, in seconds
Customer record One, shared
What is included

Everything a call floor expects.

01
Inbound and outbound calls
Telephony, VoIP/DID and WhatsApp calls in one queue.
02
IVR and voice welcome
Menus, opening hours and messages — or an AI agent that answers first.
03
Skills-based routing
Language, product, customer tier and automatic overflow.
04
Dialer
Preview, progressive or predictive for outbound campaigns.
05
Live supervision
Listen, whisper and barge in on any call.
06
Recording and QA
Recording, transcripts and evaluation scorecards.
07
Built-in softphone
In the browser or inside your CRM, no hardware needed.
08
Real-time dashboards
SLA, wait time, abandon rate and occupancy, live.
Inside the product

The console your team works in every day.

Five screens from the live product: the unified inbox, a WhatsApp voice call in progress, the supervisor wallboard and an outbound campaign.

app.whtapis.com/softphone
whtapis
Inbox
Voice
Campaigns
Wallboard
Reports
Numbers
Team
Settings
JMJulie M.
Softphone — outboundlive
WhatsApp chat8
WhatsApp voice4
SMS3
VoIP / DID3
Telephony1
Recent callstoday
CM Camille Moreau WhatsApp voice · 6:12 answered
DO Daniel Okonkwo +1 416 ••• ••24 · 2:41 answered
SN Sofia Nadir no answer · retry queued missed
TB Thomas Berg +33 1 •• •• 09 · 11:08 answered
AH Amina Haddad call permission sent pending
Dialer
Place a call over
+212 6 12
Recording on30s wrap-upLeast-cost routing
Call settings
Caller ID+212 5 •• •• 31
Recordingon · 90-day retention
Wrap-up30s auto

One softphone for WhatsApp voice, your SIP trunk and your DID ranges. The agent picks the route, or the platform picks the cheapest one that reaches the number.

Activate an accountTour the platform
How a call flows

From the first ring to the customer record.

01
The customer calls
Regular number, DID or the WhatsApp call button.
02
AI answers
It identifies the customer and understands the request.
03
The right agent picks up
Routed by skill, with the summary already on screen.
04
Everything is logged
Call, transcript and disposition written to the CRM.
Your accounts or ours

Bring your own, or we provide it.

Every connection can come from you or from us — and you can mix per country. Switch later without changing platforms.

Service
Bring your own
We provide it
WhatsApp Business Account
Connect your existing WABA and numbers
We create it under your Meta portfolio
SIP trunk
Point your carrier trunk at us, keep your rates
Our trunk, billed per minute
DID numbers
Keep your ranges, or port them in
Local numbers in most countries
SMS gateway
Plug in your gateway, sender IDs and rates
Our gateway, billed per message
PBX / telephony
Your PBX stays in place behind us
Cloud telephony, no hardware
CRM / ERP
Salesforce, HubSpot, Dynamics, SAP and more
Built-in customer record

Most customers mix: their own trunk in one country, our numbers in another.

Launch your call center this week.

Activate an account online and a specialist sets up your numbers, queues and first live call with you.

Activate an accountTalk to sales
GDPRISO 27001 alignedData residency EU · US · AfricaWhatsApp Business Solution Provider